Questions & Answers

We have put together a series of frequently asked questions for you.

An answer to almost every question...

...and if not: contact us, we will be happy to help you.

Please send us an email to with a precise description of the missing item.

Our dispatcher automatically sends the contact details of the driver by e-mail to the contact person on the last working day before the service, by 5:00 p.m. at the latest.
The processing time usually takes 48 hours.
If your billing address is in Germany, you will receive the bill approximately 7 days after the service.

You can pay by bank transfer or credit card.

Our office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. For urgent matters, we are also there for you outside of these times. 

To do this, simply select 089 90778390.

Here you will find the two pick-up locations for Munich Airport at Terminal 1 and Terminal 2:

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