Questions & Answers
We have put together a series of frequently asked questions for you.
An answer to almost every question...
...and if not: contact us, we will be happy to help you.
Please send us an email to firstname.lastname@example.org with a precise description of the missing item.
Our dispatcher automatically sends the contact details of the driver by e-mail to the contact person on the last working day before the service, by 5:00 p.m. at the latest.
The processing time usually takes 48 hours.
If your billing address is in Germany, you will receive the bill approximately 7 days after the service.
You can pay by bank transfer or credit card.
Our office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. For urgent matters, we are also there for you outside of these times.
To do this, simply select 089 90778390.
Here you will find the two pick-up locations for Munich Airport at Terminal 1 and Terminal 2: